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Compliance Guide Features at a Glance

  • Regulation Guide – access, compare and research all state and federal contact center compliance laws in one dedicated online portal.
  • State Registration/Exemption Guide – analyze and determine the state registration fees & exemptions that apply to your particular call campaign.
  • Safe Harbor Wizard identifies your call centers most common safe harbor mistakes.
  • Compliance Webinars with top attorneys and legal experts
  • Monthly Compliance Newsletter and Legal Updates via email
  • Online access to all state summaries and statutes.
  • Interactive Compliance Map – interactive USA map that quickly identifies calling rules and DNC metrics for over a dozen DNC scenarios.
  • FAQ's – Frequently Asked Questions for quick ramp up on DNC rules.
  • LinkedIn Contact Center Compliance Group Access – post discussions around pending legislation or seek best practices from other professionals in our LinkedIn Group with over 350 active participants.

The Compliance Guide will save you time and money with an easy to use guide that is specifically designed for contact center professionals which is also backed by leading compliance attorneys and legal experts.

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Glossary of Industry terms
ADAD
Automatic Dialing and Announcing Device. ADAD telemarketing is also known as pre-recorded message telemarketing and is specially regulated by various jurisdictions.
Agency or Broker
Refers to teleservices agencies and call list brokerage firms respectively. Special provisions are made for these business types to accommodate their need to scrub lists on behalf of multiple clients, each represented by a Project with its own private DNC and EBR database, policy, National (FTC) Subscription, etc.
DMA
Direct Marketing Assocation. Maintains and publishes several databases such as the Wireless Blocks (Prefixes) and the Telephone Preference Service (TPS). A subsidiary of the DMA also happens to maintain the DNC databases for several states.
DNC Policy
A document that details the organization's procedures with respect to the Do-Not-Call regulations, especially the organization's internal DNC database. All telemarketers are required by law to maintain and follow such a document and make it available to the public upon request.
DNM
Do-Not-Mail database of people who do not wish to receive sales solicitations by mail.
EBR
Existing Business Relationship. The exact definitions of EBR vary between jursdictions but are typically defined as some varying length of time since the last contact of the telemarketer with a person, where the contact can be of different types: Explicit Permission, Inquiry originating from the person, or Purchase. The last date of a Purchase is typically defined as the date of the last shipment or payment on a given purchase. EBRs are typically exempt from many DNC regulations.
Exemption
A exception to the DNC regulations given by a jurisdiction to certain types of businesses engaged in certain types of telemarketing.
Interstate Call
Call placed across state lines - falls within both the FTC and FCC jurisdictions and possibly within the jurisdication of the state call is placed to.
Intrastate Call
Call placed to a number within the same state - falls within the state and the FCC but not FTC jurisdications.
Multi-Location Business
Refers to organizations with numerous branch offices, franchises, representatives, etc. Special provisions are made for this business type to accommodate their need to manage a single set of internal DNC and EBR databases, policy and National (FTC) Subscription that can nevertheless be securely and privately used by each location.
NANP
North American Numbering Plan is the telephone numbering scheme that serves the United States, Canada, and several other countries and territories in the region. The NANP divides the participating countries into area codes, each of which is a three-digit number. Within each area code, a telephone number is always 7 digits.
National DNC (FTC) Subscription
Subscription to one or more area codes (or the entire United States) of the National DNC Registry maintained by the FTC. This yearly subscription is required by law for non-exempt telemarketers and must cover all area codes into which telephone calls will be placed. Each telemarketing organization must have its own subscription.
Organization Id (FTC)
An id ending in dash and 5 numbers assigned by the FTC's National Registry to an organization. This Id is used to login to the FTC's National Registry web site.
SAN (FTC)
Subscription Account Number is a unique number identifying an organization's subscription to specific area codes in the National Registry. The SAN is assigned when payment is accepted by the FTC. At the end of the annual subscription period, the SAN expires. A SAN can be provided to an Agency or Broker who can add it to the National Registry account associated with their Organization Id so that they can obtain the client-specific DNC database on their behalf. Hence, more than one SAN can be associated with a given Organization Id and a SAN can be accessible through more than one Organization Id.
Scrub
Scrubbing is the process of checking a list of phone numbers against one or more databases and producing an output in which the phone numbers in the list that match the database(s) are removed or separated out or somehow flagged.

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This site is provided for informational purposes only. These materials do not constitute legal advice and should not be used as a substitute for competent legal counsel. No representations are made regarding the timeliness, accuracy, or completeness of these materials.